Are the colors of the product shown on the website accurate or not?

Due to differences in viewing screens or lighting used during photoshoots, the actual product's color and texture may vary slightly from the image.

Can I place an order for an item that is out of stock?

An out-of-stock item cannot be ordered from our website. Please keep checking for updated items because we constantly keep re-stocking & updating products.

What payment methods does Konjae.ae accept and is it safe to pay through my card online?

Konjae.ae accepts payments by debit/credit cards, bank transfer and cash on delivery. Konjae.ae uses a Stripe payment portal in which all financial information is safe and encrypted. Because of the sensitive nature of this information, it is also protected by additional access controls, along with ongoing monitoring to prevent data misuse.

Which countries does konjae.ae ship to?

Konjae.ae ships to all the countries in the GCC region, i.e., United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait. We also offer free delivery for the UAE.

What are Konjae.ae shipping charges

Konjae.ae offers free delivery for the whole UAE. However, the shipping costs for the rest of the GCC region differ according to country. Customers can find details of their shipping charges at the time of order placement.

How to contact the Customer Service Team?

You can find contact information of Konjae.ae Customer Service Team on the ‘Contact Us’ page on our website. You can also contact our team using the live chat feature on our website.

Why should I buy from Konjae.ae?

Konjae.ae is a reliable place to buy from because Konjae.ae has 50+ authentic Pakistani brands, with free delivery for UAE, and cash on delivery for all of the GCC region. Konjae.ae offers Payment Dispute feature by Stripe (Payment Portal), where if there is a problem in the delivery of your order, there is a chance that you may get your money back from Stripe.

Does Konjae.ae offer stitching services?

Konjae.ae provides stitching services for men and also plans on providing stitching services for women as well.

What is the size guide of Konjae.ae?

You can find info on sizes in the product description. You can also contact the Konjae.ae support team to inquire about the size of a specific product.

Does Konjae.ae sell replicas of brands?

No, Konjae.ae deals only in original branded products that are sourced directly from the brands.

Where does Konjae.ae source their clothes from?

All items in the Konjae.ae store are procured directly from the source (brands/manufacturers). We don’t involve any third parties, to ensure that you get original products every time!

What is Konjae.ae’s Return Policy?

Konjae.ae has a clear return policy in place to make our customers happy by protecting them. You can read the policy here.

What types of clothing can I find in KonJae.ae's online clothing store?

KonJae.ae offers a broad range of stitched and unstitched clothing options encompassing various styles, and categories for both men and women. From everyday wear to formal dresses, our online clothing store showcases clothing from 50+ well-known Pakistani brands catering to diverse tastes and preferences.

Does KonJae.ae operate a physical outlet for in-person shopping?

KonJae.ae does not have a physical outlet in the GCC region as of yet. It only has an online website, where a variety of all the best brands is available. We only have physical outlets in Pakistan.

Can I request specific brands or products not listed on KonJae.ae's platform?

You can recommend the brands and products not listed on our website by filling the form on the ‘Contact Us’ page of our website.

Can I track the status of my order on KonJae.ae?

Yes, upon shipment, we'll provide you with a tracking number. Use this number to monitor your shipment's progress and receive real-time updates on your order status. Alternatively, contact us directly through our website for assistance.

How can I make changes to my order?

You can only make changes to your order before your order has been dispatched. After dispatching, KonJae.ae is not responsible for catering to any changes you request.

What should I do if my product is damaged/misprinted/wrong sized?

If the product you received has some issues, please follow the steps mentioned in our return & exchange policy.

How much time does Konjae.ae take to deliver an order?

Konjae.ae takes 9-10 working days to deliver your order in the whole GCC region. In case of re-shipping a returned/replaced product, it will take an additional 10-14 working days starting from the day Konjae.ae warehouse receives your product. This is because it takes us time to procure products from the source (brands/manufacturers) again.